VISITOR & MARKETING CO-ORDINATOR
Application deadline: Monday 25 May 2026, 10am
Stills is seeking a proactive, and highly organised individual who is passionate about connecting audiences with our programmes through creative marketing and engaging visitor experiences.
Type of contract: Fixed term until 31 March 2027, with possibility of extension.
Salary: £26,229 per annum
Full-time: 5 days per week (Tuesday-Saturday, 10am-6pm) with requirement to work occasional evening shifts where needed.
Start date: Immediate
Location: Working from our premises: 23 Cockburn Street, Edinburgh, EH1 1BP
The Visitor & Marketing Co-ordinator will bring a strong blend of marketing insight and customer-focused service, with the ability to communicate clearly and enthusiastically to diverse local, national, and international audiences. They will thrive in a public-facing environment, confidently balancing competing priorities while contributing to the promotion of our vision and the smooth day-to-day delivery to ensure the best possible visitor experience.
JOB DESCRIPTION
- Daily reception administration, fielding enquiries from the general public, directing visitors to the range of information and services available, and completing bookings.
- Oversee the coordination, distribution and scheduling, in-house, externally and online, of marketing and promotion for Stills’ activities.
- Act as the first point of contact for internal and external marketing enquiries and attending relevant meetings when required.
- Oversee the scheduling and distribution of Stills’ printed brochures, flyers, e-newsletters, and online posts and social media.
- Co-ordinate and maintain up-to-date content for Stills’ website and social media channels.
- Create and edit copy for e-newsletters and social media, whilst maintaining the social media/newsletter content calendar.
- Create, monitor and update marketing information within the Stills premises.
- Work closely with staff across all areas of the organisation to produce and disseminate engaging content through the relevant online marketing channels. This will include regular promotion of courses, production facilities and events to increase engagement with Stills and drive overall interest and uptake of our paid offering.
This position covers a variety of public facing and back-office duties including:
- Maintaining Stills’ visitor databases; regularly inputting new data and providing information for reporting purposes.
- Co-ordinating Stills Front of House Volunteer Programme, including development in line with relevant guidelines, recruitment, rotas and any related events.
- Engaging with visitors and communicating Stills’ activities to individuals, tour groups and workshops visiting the gallery.
- Supporting set-up of the gallery, shop, including any associated events.
- Supporting social media marketing, creating content, monitoring activity and answering queries relating to our services.
- Maintaining gallery shop display and stock replenishment.
Contributing to and providing administrative support for internal team meetings and groups where required.
You will be expected to play an active part in the staff team and to practice and promote an exemplary level of professionalism. Duties will be undertaken at Stills, 23 Cockburn Street, Edinburgh.
PERSON SPECIFICATION
Essential Criteria
- Demonstrable experience in a marketing or communications role
- Strong written and verbal communication skills, with the ability to interpret and convey ideas to a wide range of audiences
- Excellent organisational skills, with the ability to manage multiple projects and priorities effectively
- Experience of delivering high-quality customer service in a public-facing environment
- Confidence working with digital platforms, including social media, websites, and email marketing tools
- Ability to work both independently and collaboratively as part of a small team
- A proactive, flexible approach with strong problem-solving skills
- Commitment to equality, diversity, and inclusion, and to creating a welcoming environment for all visitors
- Passion for photography / visual arts
Desirable Criteria
- Experience working within a relevant organisation, or arts venue
- Knowledge of current trends and debates in contemporary photography and visual culture
- Basic design skills (e.g. Adobe Creative Suite such as Photoshop, InDesign)
- Experience with content creation, including photography or video
- Understanding of accessibility best practice in a cultural or visitor experience context
HOW TO APPLY
Please send a CV and a supporting statement outlining how your skills and experience meet the requirements of the role (no more than 500 words) to Cheryl Connell at: cheryl.connell@stills.org
Please also use this email if you would like to ask any specific questions about the role.
Please note if a high volume of applications are received before the deadline, we may choose to close this early. We therefore advise to make your application as soon as you can.
Applications deadline: Monday 25 May 2026, 10am
We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.
Stills is aware that flexible working models are crucial to accommodating disabled people in the labour market. We encourage applications from those who define themselves as disabled under the Equality Act 2010 (including deaf and neurodivergent people). If you require any adjustments during the recruitment process, such as alternative application formats, please get in touch: cheryl.connell@stills.org